FREQUENTLY ASKED QUESTIONS

 

ABOUT US

Q: What kind of auto parts do you sell?

A: We offer a wide range of genuine, OEM, and high-quality aftermarket automobile spare parts including engine components, brake systems, suspension parts, electrical parts, body parts, filters, and accessories for various car brands and models.

 

Q: How do I find the correct part for my vehicle?

A: You can search using:
Your vehicle make, model, and year
The VIN (Vehicle Identification Number)
The part number (if you have it)
If you're unsure, contact us through our support lines either by a phone call or by whatsapp with your vehicle details and we’ll help you find the exact match.

 

Q: Are your parts OEM or aftermarket?

A: We provide:
Genuine/OEM parts – made by the original manufacturer
Aftermarket parts – high-quality alternatives that meet or exceed OEM standards
Each product page clearly states the part type so you can choose what works best for your budget and needs.

 

Q: Do you offer parts for all car brands?

A: We stock parts for most major brands. Availability may vary by model and year. If you can’t find a part, reach out — we can often source it for you.

 

 

 ORDERS & PAYMENTS

Q: How do I place an order?
A: Simply:
Search for your part
Add it to your cart
Proceed to checkout
Enter delivery details and make payment
You’ll receive an order confirmation via email or SMS.

 

Q: What payment methods do you accept?

A: We accept:
Debit/Credit cards
Bank transfers
Mobile payments
Wallet payments (if available on your account)
All transactions are secure and encrypted.

 

Q: Can I modify or cancel my order?

A: Yes — but only before the order is shipped. Contact customer support immediately with your order number.

 

Q: Will I receive an invoice?

A: Yes. A digital invoice is sent to your email after successful payment. You can also download it from your account dashboard.

 

 

SHIPPING & DELIVERY

 Q: Where do you deliver?

A: We deliver nationwide and, in some cases, internationally. Delivery options and fees are shown at checkout.

 

Q: How long does delivery take?

A: Delivery times depend on your location and part availability:
In-stock items: 24 hours within Lagos and 2-5 days for outside Lagos
Special orders: May take longer (we’ll inform you)

 

Q: How can I track my order?

A: Once shipped, you’ll receive a tracking link via email/SMS. You can also track orders from your account dashboard, also the logistics team would also communicate with you the status of your order.

 

Q: What happens if my order is delayed?

A: We’ll notify you as soon as possible. 

 

 

RETURNS, REFUNDS & EXCHANGES

Q: Can I return a spare part?

A: Yes. Eligible items can be returned within our return window (as stated in our Return Policy). Items must be:
Unused
Uninstalled
In original packaging

 

Q: What items cannot be returned?

A: We cannot accept returns for:
Installed or used parts
Electrical parts (if packaging seal is broken)
Special order/imported parts

 

Q: How do I start a return?

A: Log into your account → Go to Return  → Click Request Return and follow the instructions or contact our customer care support to assist to initiate a return.

 

Q: When will I receive my refund?

A: After we inspect and approve the return:
Refunds are processed within a 3-5 business days
You may receive the refund to your original payment method or store wallet (depending on your choice and policy)

 

 

PRODUCT & FITMENT

 Q: How do I know the part will fit my car?

A: Check:
Product compatibility section
OEM/part number match
Vehicle details filter
Still unsure? Send us your VIN and we’ll confirm fitment.

 

Q: Do your parts come with a warranty?

A: Yes, many parts come with manufacturer or seller warranty. Warranty details are listed on each product page.

 

Q: Can you help me install the part?

A: No, We don’t provide installation services.

 

DAMAGED OR WRONG ITEMS

Q: What if I receive a damaged item?

A: Please report within 24–48 hours of delivery with:
Your order number
Photos/videos of the damage
We’ll arrange a replacement or refund.

 

Q: What if I receive the wrong part?

A: Contact us immediately. We’ll arrange pickup and send the correct item at no extra cost.

 

Q: Do I need an account to order?

A: You can't check out as a guest, creating an account allows you to track orders, manage returns, and save delivery details for faster shopping.

 

Q: How do I contact customer support?

A: You can reach us via:
Email
Phone
WhatsApp 
Our support hours are listed on the Contact Us page.

 

Q: Is my personal information safe?

A: Yes. We use secure encryption and do not share your personal data with unauthorized third parties.

 

 

EXTRA HELP

Q: Can I place bulk or wholesale orders?
A: Yes! Contact our Customer Support lines for bulk pricing and availability.

 

Q: Do you offer discounts or promo codes?

A: We run promotions from time to time and discount coupons for first time buyers. Subscribe to our newsletter or follow us on social media to stay updated.